enac

Reduced mobility

As the airport operator, Aeroporto Valerio Catullo di Verona Villafranca, employing qualified and properly trained personnel, is committed to ensuring the provisions of EC Regulation no. 1107/2006 concerning the rights of persons with disabilities and persons with reduced mobility when travelling by air.  This legislation is based on the principle that, in the case of air transport, people with disabilities and people with reduced mobility have the same rights as all other citizens.

How to request assistance:

At the time of booking or upon purchasing their tickets, passengers with special needs must always inform their travel agent or airline of their mobility issues. The airline, travel agent or tour operator (in the case of charter flights) must nevertheless receive notification of the need for assistance at least forty-eight hours prior to the flight's published departure time, in order to allow the information to be transmitted in time to the departure, arrival and transit airport operators, as well as the airline itself.

The following requirements must also be respected:

a) the person must arrive at a designated point within the airport's perimeter:
  • at the appointed time, communicated in advance and in writing (including by electronic means) by the airline, its agent or the tour operator;
  • if no time has been appointed, the person must arrive at least two hours prior to the published departure time.

b) the person must present him/herself at the check-in counter:
  • at the appointed time, communicated in advance and in writing (including by electronic means) by the airline, its agent or the tour operator;
  • if no time has been appointed, the person must arrive at least one hour prior to the published departure time.

If the passenger should request the use of a recognized assistance dog, this shall be accommodated provided that the airline, its agent or the tour operator is notified in accordance with the national regulations applicable to the transport of assistance dogs on aircraft, where such regulations exist.

Services available to passengers with special needs at the BRESCIA MONTICHIARI airport

Parking: Parking spaces reserved for the disabled can be found in the parking lots in front of the airport.

These parking lots are equipped with an intercom system for requesting assistance.

Passengers with significantly reduced walking ability in possession of special parking permits can park their vehicles free of charge by presenting the permit, along with an identity document and the parking ticket, at the manned cashiers' booth.

Intercom columns: intercom columns for requesting assistance can be found in all the parking lots with accessibility features and at all the entrances to the airport.

Airport accessibility:
the airport is equipped with a tactile floor with accessibility guidelines for the blind, which lead to the main services available throughout the terminal. A Braille map of the terminal can be found at the terminal's central entrance.

Restrooms for the disabled: Restrooms for the disabled can be found in the terminal building before going through the security checkpoints, as well as in the gate areas.

COMPENSATION IN CASE OF LOSS OR DAMAGE TO WHEELCHAIRS, MOBILITY AIDS OR ASSISTIVE DEVICES

In the event that a wheelchair, mobility aid or assistive device is lost or damaged during handling at the airport or during transport on board the aircraft, the passenger to whom it belongs shall be compensated in accordance with the international, EU and national laws.


Departing passengers: Departing passengers can request assistance from the call points (intercom columns), or else directly at the check-in counter.
The Brescia Montichiari airport offers assistance to departing passengers with disabilities and/or reduced mobility, from the designated point of arrival at the airport to their assigned seats on the aircraft, by:
  • Meeting the passenger at the requested point
  • Accompanying them to the check-in counter
  • Providing them with assistance during check-in
  • Accompanying them directly to the boarding gate for their flight
  • Providing them with pre-boarding service via special vehicles or on a bus.

Arriving passengers: The Brescia Montichiari airport offers assistance to arriving passengers with disabilities and/or reduced mobility, from the aircraft's arrival gate to the designated point from which they will be leaving the airport, by:
  • Meeting the passenger when they disembark or in the arrivals area
  • Waiting and picking up their baggage in the baggage claim area
  • Providing assistance with the validation or payment of their ticket for the car park
  • Accompanying the passenger to the requested point (car park / bus stop / taxi rank)
  • Providing them with assistance in case of loss/damage to a wheelchair owned by the passenger

In transit:
The passenger will assisted by authorized personnel throughout every stage involved in changing aircraft.

International passenger assistance code

WCHRA
Passenger who can climb up and down the steps to the aircraft and walk to their assigned seat on the aircraft on their own.
WCHSA
Passenger who can not climb up or down the steps to the aircraft, but can slowly walk to their assigned seat on their own.
WCHCA
Passenger with limited or no mobility who requires assistance or support during the stages of embarking, disembarking and accessing their seat on board.
BLNDA
Blind passenger. Blind passengers can travel unaccompanied and do not require a medical certificate. Any guide dogs will be boarded according to the airline's indications
DEAF
A deaf passenger. Deaf passengers can travel unaccompanied.
STRCA
Passenger who will be travelling on a stretcher

In order to give the best assistance to PRM,  the aim of Garda Airports is to ensure the following standards:

QUALITY FACTOR

INDICATOR

 

TARGET

EFFICIENCY OF THE PROVISION OF ASSISTANCE

FOR DEPARTING PASSENGERS HOLDING RESERVATION

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100% of the passengers = waiting time < 10'

FOR DEPARTING PASSENGERS WITHOUT RESERVATION

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100% of the passengers = waiting time < 10'

FOR ARRIVING PASSENGERS HOLDING RESERVATION

Waiting time to receive assistance, at the gate/aircraft point, after the last passenger's disembarking

100% of the passengers = waiting time < 10'

FOR ARRIVING PASSENGERS WITHOUT RESERVATION

Waiting time to receive assistance, at the gate/aircraft point, after the last passenger's disembarking

100% of the passengers = waiting time < 10'

IN GENERAL

Number of passengers who arrive at the aircraft on time for pre-embarking and departure compared to the total number of passengers who requested assistance

100% of the passengers

PERSONAL SAFETY

 

Existence of procedures that guarantee the use of adequate, in good state equipment for each operation (procedure of acquisition, verification and proper use in each operation)

YES

Existence of procedures that guarantee the employment of well trained personnel for any provision of assistance (in normal conditions and in case of emergency, on ground and on board)

YES

INFORMATION AT POINTS OF SALE

 

Not applicable

-

INFORMATION AT THE AIRPORT

 

Accessibility: quantity of basic information accessible to passengers with either sensory, either mobility disabilities as compared to the total quantity of available basic data

100% (with dedicated staff)

Completeness: number of available services, and any restrictions or conditions for which accessible instructions and information do exist as compared to the total number

80%

IN FLIGHT INFORMATION

 

Not applicable

-

COMMUNICATION WITH PASSENGERS

 

Number of responses within the established time compared to the number of requests for information

100%

Number of complaints compared to the total traffic of disabled
passengers and passengers with reduced mobility

0%



To see how to reach the Airport click here
To see the information about PRM on ENAC website click here