Information on baggage
It is important to label your baggage inside and out with your personal data (name, surname, address and telephone number) and to remove any tags from previous trips. The baggage must not exceed the maximum quantity or weight allowed for transport, which is determined by the class of service and is indicated on the ticket. In the event that the foreseen limits are exceeded, the transport of the excess baggage may be authorized (where applicable) upon the payment of an "excess baggage" fee at the ticketing office.
Your baggage must never be left unattended in the terminal area; any unattended baggage will be removed and destroyed. It is also strictly forbidden to transport baggage, objects and packages on behalf of other people.
Each passenger is permitted one piece of carry-on baggage, the total dimensions of which must not exceed 115 cm. In order to facilitate security procedures, it is a good idea to keep the number of metal objects being transported to a minimum.
The following items can also be carried on board:
a handbag or briefcase
- a portable personal computer
- a camera, camcorder or portable DVD/CD player
- a mobile telephone or other common electronic devices
- a coat or raincoat
- an umbrellacrutches or other walking aides
- a portable crib/strollerreading material for the tripitems purchased at the Duty Free shop, the shops inside the airport and on the aircraft (compatible in size and weight and in accordance with the restrictions imposed by the airline).
Please note that, as of 6 November 2006, special restrictions on carry-on baggage and intensified safeguards against terrorism have been put in place. For details, please visit the dedicated webpage.
Security Rules at EU Airports
In order to protect passengers against the threat of liquid explosives, the European Union (EU) has adopted security rules that restrict the amounts of liquids and gels that passengers can take through airport security checkpoints. These rules apply to all passengers departing from Airports within the European Union, including domestic flights, regardless of the destination.
This means that at the airport security checkpoints each passenger and his/her carry-on baggage will be checked for any liquids and gels, as well as any other items prohibited by the current regulations. These rules do not limit the liquids and gels (with the exception of customs regulations) that can be purchased at the shops located in areas beyond the security checkpoints or on board aircraft operated by EU Airlines.
Preparing your baggage
While there are no restrictions on the liquids that can be contained in checked baggage (the one left at the check-in to be picked up at your final destination), your carry-on baggage, or rather that which you present for inspection at the airport security checkpoint, may only contain small quantities of liquids. These liquids must be in individual containers with a maximum volume of 100 millilitres (1/10 of a litre) or equivalent (i.e. 100 grams) and these containers must be contained in a transparent re-sealable plastic bag with a maximum volume of 1 litre (i.e. about 18 x 20 cm, for example). The bag must be able to be closed with its contents inside (or rather, the containers must be able to fit inside the sealed bag). Each passenger (including children under 2 years of age) is only permitted to transport one plastic bag of the dimensions indicated above. Liquids to be used during the trip for medical purposes or special dietary requirements (accompanied by prescriptions and/or medical certificates attesting to the fact that they are needed on the trip), including baby food, may be transported outside of the bag, and are not subject to volume limitations. Any prescription drugs must be accompanied by a medical prescription bearing the passenger's name.
At the AirportIn order to facilitate security procedures, passengers must present themselves at the checkpoints:
- with coats and jackets removed
- with no metal objects on their person
- with any liquids, sprays and gels, in the amounts allowed, inserted into a resealable plastic bag, removed from their carry-on bag. Liquids, sprays and gels include:
- Water and other drinks, soups and syrups
- Creams, lotions and oils
- Gels, including hair and shower gels
- Containers under pressure, including shaving cream, other creams and deodorants
- Pastes, including toothpaste
- Mixtures of liquids and solids
- Any other items of similar consistency (i.e. mascara)
- with any large electrical/electronic devices removed from their carry-on bags
It is nevertheless permitted:
- to transport liquids in checked baggage (as previously mentioned, these rules only apply to carry-on baggage);
- to transport, in their carry-on baggage, within the amounts required for the duration of the entire trip, medicines and dietary products, such as baby food. Proof of the necessity and authenticity of such items may be required;
- to purchase liquids, such as drinks and perfumes, at the shops located beyond the security checkpoints and on board aircraft operated by EU Airlines. It is a good idea to avoid opening the sealed bags in which the products are placed before arriving at your final destination, as well as to keep your proof of purchase. Failing this, any liquids purchased could be seized at the security checkpoints when passing through any intermediate airports.
All these liquids are in addition to the quantities that must be placed in the resealable plastic bags described above.
This document has been drawn up based on the publication entitled "New EU Security Rules at Airports - A Brief Guide to help you", issued by the European Commission, the Association of European Airlines and the International Association of Airports. Its contents are of a purely informative nature and only summarize the main elements of the EU regulation; any legal action or complaints should therefore only be based on the actual legal text (Reg. EC 1546/2006 of 4 October 2006).
Lost baggage and property
What to do in the case of lost property
If you lose any item, you can present the baggage receipt attached to your ticket at the "Lost and Found" office in the arrivals area (see the services map). The clerk will initiate the procedure for the recovery and delivery of your baggage. In the event that the airline deems it necessary, you will be provided with a kit of essential items.
Afterwards, if your airline uses a baggage tracking system, you'll be able to track the progress of the procedure in real time.
Delays and damages
If you find that your baggage has been damaged or tampered with, before leaving the baggage claim area go to the lost & found office of your destination airport and fill out a PIR (Property Irregularity Report) form.
The Passenger Bill of Rights provides for compensation in the event of the destruction, damage, loss or delay of baggage on flights operated by EU Airlines.
The claim must be received by your Airline's customer relations/baggage assistance office within 7 days of the bag's arrival in the case of damage to checked baggage and within 21 days in the event of late delivery.
The airline should be notified of any necessity to transport special baggage items at the time of booking.
Photo-video and electronic devices
Cameras, video cameras and personal computers of high value must be accompanied by appropriate documentation (i.e. proof of purchase, warranty or customs import bill) showing that they have been legally purchased or imported to Italy in the event of inspection upon your return. If no such documents are available, it is recommended to have a declaration of ownership issued (at a seaport or airport customs office), to be shown upon your return.
Bulky or fragile baggage
Bulky or fragile baggage items can be placed on the seat next to you, provided that you book and purchase an additional seat. The weight of such items must not exceed 75 kg.
Weapons and ammunition
In accordance with the current safety regulations, no firearms, cutting weapons or objects that can be used as weapons will be allowed to enter the country unless accompanied by a valid permit issued by the competent authorities in the traveller's area of ??residence.
Prior to departure, when you present yourself at the airport check-in counter with the documents regarding the weapons to be checked, you will be given a form to fill out and take to the Police office for the necessary authorization. The weapons custody service is mandatory on all airlines and must be paid for by the passenger. It is recommended to check with the airline in advance with regard to the applicable regulations.
Sports and musical equipment
The following items are considered sports and musical equipment:
- bicycles (packed, with handlebars and pedals folded)
- surfing and windsurfing boards (packed), skis, snowboards and golf clubs
- hunting rifles and ammunition (the cartridges, in appropriate containers, must not exceed 5 kg)
- diving equipment (with tanks empty and flashlights not containing batteries)
- fishing equipment
- musical instrumentsIf the musical instrument does not exceed one meter in length, it can be taken on board as a carry-on item.
If it exceeds the permitted size, it must be checked, and for its own protection, stored in a sufficiently rigid container.
Motorcycles and Automobiles
In the case of transporting motorcycles and automobiles, it is necessary to contact an IATA-certified Air freight shipper.
For safety reasons, the following items may not be transported in either checked or carry-on baggage:
- attaché cases with built-in alarm systems
- underwater flashlights containing batteries
- objects that can be used as weapons
- explosives (fireworks, flares)
- gas containers (irritant gases, self-defence sprays, camping stoves)
- corrosive substances (acids, alkalis/bases, acid batteries)
- explosive ordnances
- flammable liquids and solids (lighter fuel, paints, detergents)
- radioactive materials
- oxidizing materials
- poisons and infectious substances (mercury, bacterial cultures and viruses)
- highly magnetic materials
- objects that can be used as weapons.